Monday, February 5, 2018

SmartAction Finds Funding From Staley, TVC Capital

El Seguno-based SmartAction, which is developing artificial intelligence-driven, call center automation software, said today that it has raised funding in a management recapitalization by private equity investors Staley Capital and TVC Capital. Financial details of the recapitalization were not announced. Staley Capital is based in Boston, and TVC Capital is based in San Diego. According to SmartAction, its cloud-based software is used to automate customer service communications on phone, SMS, web chat, Facebook Messenger, and Skype. The company's CEO is Tom Lewis. The company says its clients include AAA/CAA, Royal Caribbean Cruise Lines, Office Depot, TechStyle Fashion Group, and MGM Resorts. As part of the recapitalization, SmartAction said that ORIX Growth Capital and Silicon Valley Bank provided debt financing to the company, with G-Bar Ventures also participating in the transaction. The company was advised by Signal Hill, a Daiwa Securities Group Inc. company, in the deal. More information »

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